Return & Refund Policy

Thank you for your purchase. We hope you are happy with it. However, if you are not completely satisfied with your purchase for any reason, you may return it to us under our 30-Day Money-Back Guarantee. Please see below for more information on our return policy.

RETURNS

In order to be eligible for a refund, you have to return the product within 30 calendar days of the date you received it. The product must be in the same condition that you received it, unused, and undamaged in any way.

RETURN PROCESS

To return an item, please contact us at support@evercomfort.shop to receive a Return Address. Once you have the address, carefully package the item in its original packaging and send it to the specified location.

If the return is the result of our error (for example, you received the wrong or a defective item), we will cover the cost of return shipping. If you are returning an item for any other reason (for example, you simply changed your mind), the cost of return shipping is your responsibility, and it will be deducted from your refund.

REFUNDS

After receiving your return and inspecting the condition of the item, we will process your refund. Please allow at least 5-10 business days from the receipt of your item for us to process your return. Refunds may take an additional 1-2 billing cycles to appear on your statement, depending on your bank or card issuer. We will notify you by email once your return has been processed.

EXCEPTIONS

The following are not eligible for return or refund:

• Items returned more than 30 days after delivery
• Items that show signs of use, damage, or are missing original packaging

DEFECTIVE OR DAMAGED ITEMS

If your item arrives defective or damaged, please contact us at support@evercomfort.shop as soon as possible with photos of the issue, and we will arrange a replacement or refund at no additional cost to you.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, please contact us at support@evercomfort.shop